Returns & Exchanges

At Schmitt Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments and accessories. Our goal is to ensure you have the right tools for your musical journey, provided items are returned in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit your local Schmitt Music store with your original sales receipt to begin the return process.

• 2.
  Prepare the Item

  Ensure the product is in its original packaging with all included manuals, warranty cards, and accessories to qualify for a full refund.

• 3.
  Ship or Drop Off

  Affix the provided return shipping label to your package or bring the item directly to one of our retail locations for immediate processing.

• 4.
  Receive Your Refund

  Once our technicians inspect the item, we will issue a refund to your original payment method, typically appearing within 5-7 business days.